📋 Overview
At Rudraa India, we understand that plans can change. Our cancellation policy is designed to be fair and transparent for both travelers and the company. We strive to make the cancellation process as smooth as possible while maintaining operational efficiency.
All cancellations must be submitted in writing to our customer support team at least 7 days before your tour date for maximum refund eligibility.
⏱️ Cancellation Timeline & Refund Policy
Your refund eligibility depends on when you cancel your booking:
| Cancellation Period |
Refund Percentage |
Description |
| 60+ days before tour |
90% Refund |
Full refund minus 10% administrative fee |
| 30-59 days before tour |
75% Refund |
Refund minus 25% cancellation charges |
| 15-29 days before tour |
50% Refund |
Refund minus 50% cancellation charges |
| 7-14 days before tour |
25% Refund |
Refund minus 75% cancellation charges |
| Less than 7 days |
No Refund |
Non-refundable - full amount forfeited |
💡 Pro Tip: Book early to have more flexibility if your plans change. Early bookings provide better cancellation terms!
🗑️ How to Cancel Your Booking
Step-by-Step Cancellation Process:
- Send an email to ajay.kumar@rudraaindia.com with your booking reference number
- Include your full name, contact number, and reason for cancellation
- We will acknowledge your cancellation request within 24 hours
- Refund processing will begin within 3-5 business days
- You will receive the refund to your original payment method within 7-10 business days
📧 Cancellation Email: ajay.kumar@rudraaindia.com | 📱 Phone: +91 9873544922
⚠️ Special Circumstances
Force Majeure Events
In case of unforeseen circumstances beyond both parties' control (natural disasters, pandemics, government restrictions, etc.), we will:
- Offer a full refund or rebooking for another date at no extra cost
- Provide priority support to reschedule your trip
- Not apply any cancellation penalties for government-mandated closures
Medical Emergencies
If you need to cancel due to a medical emergency or illness:
- Provide medical certification from a registered doctor
- We will waive cancellation charges and offer a full refund
- Alternatively, you can reschedule for another date within 12 months
Travel Restrictions
If travel becomes impossible due to government restrictions or travel bans:
- Full refund will be issued without any penalties
- Alternative tour dates will be offered at no extra cost
- Refund will be processed within 3 business days
🚫 Non-Refundable Items
Please note that the following are typically non-refundable:
- Travel insurance (if purchased separately)
- Visa processing fees and immigration costs
- Personal expenses and shopping done during the tour
- Optional add-ons after confirmation and payment
- Airfares booked through third-party agents
✏️ Amendment Policy
Instead of canceling, you can modify your booking in the following ways:
- Date Change: Change your tour date to another available date for free if requested 14+ days before the tour
- Tour Upgrade: Upgrade to a premium package with minimal additional charges
- Participant Change: Replace a participant name with another person up to 7 days before the tour
- Package Modification: Modify included services based on availability
📝 Amendment Requests: Send amendment requests to bookings@rudraaindia.com with the same information as cancellation requests.
⚖️ Important Terms & Conditions
- Cancellation dates are calculated based on the date we receive your cancellation request, not the date you sent the email
- Refunds will be processed to the original payment method only
- Bank processing fees (if any) will be deducted from the refund amount
- We reserve the right to cancel tours with insufficient bookings. In such cases, full refund or alternative tour will be offered
- By booking with Rudraa India, you agree to this cancellation policy
- No refunds will be issued for tours from which you voluntarily withdraw during the tour
- All refund calculations will be done in INR based on current exchange rates
❓ Frequently Asked Questions
Q: What happens to my booking if I don't receive a refund after 10 business days?
A: Please contact our support team immediately at +91 9873544922 or bookings@rudraaindia.com. We will investigate and expedite the refund process.
Q: Can I transfer my booking to someone else instead of canceling?
A: Yes! You can transfer your booking to another person if you notify us at least 7 days before the tour date. A nominal transfer fee of ₹500 will apply.
Q: What if the weather is bad during my tour?
A: Tours are subject to weather conditions. However, we will not cancel due to minor weather issues. For extreme conditions, we will offer alternative activities or reschedule the tour.
Q: Can I get a refund if I decide the tour is not for me after booking?
A: Yes, as per our cancellation policy based on the timeline. Please submit your cancellation request as soon as possible to maximize your refund amount.
Q: Do you offer travel insurance?
A: We recommend purchasing travel insurance for comprehensive coverage. However, this is optional and sold separately. Your travel insurance is non-refundable once purchased.
Q: What is your group cancellation policy?
A: For group bookings (10+ people), we offer special cancellation terms. Please contact us directly at +91 9873544922 to discuss group-specific policies.
